Refund policy

What does this Refund Policy Cover?

• Australian Consumer Law
• Change of mind
• Products damaged during delivery
• Returns process
• Shipping costs for returns
  Response time
  Exceptions

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@stellatuffy.com.au. 

We accept product exchanges & refunds due to incorrect sizing or change of mind, so long as: 

Item(s) have to be initiated for return within 14 days of having received the item;

Item(s) must be returned with the original tags still attached and in new condition.

Feel free to send your item(s) back with the carrier of your choice. Please note we do not offer return labels and you will be responsible for the cost of return shipping. Please consider using a trackable shipping service for returns. We suggest taking a photo of your shipping receipt so that you are able to track this return. If we do not receive the item (ie, it gets lost in the mail and there is no tracking), we cannot refund/exchange for the lost item. Once we have received the item we will refund your amount. You can order new size or color. 

Original shipping fees for change of mind returns are not refunded

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Original shipping fees for change of mind returns are not refunded