Shipping & Delivery
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping over $99+ from our warehouses in South Australia.
Free Local Delivery and Pickup Available. Newton 5074 SA.
- Express dispatch
- 100% Australian Stock.
- Free Express Delivery Upgrade for Order $99+
-
SHIPPING PROCESS
From the time your order is placed, it will take 1-3 business days to process your order, regardless of the shipping option selected at checkout.
-
We ship Monday through Friday, excluding weekends and holidays. We typically DO NOT ship orders the same day. Please allow up to 3 business days for orders to process
Ex: (If you order on Monday, your order should ship out on Tuesday, Wednesday, or Thursday).
You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open.
Still waiting?
Most late parcels arrive within 5 business days of their expected delivery date. Please be aware that some parcels may be delayed by COVID-19 disruptions.
If the delivery is taking much longer than we expected, there are a few things worth checking before we begin an investigation.
Things to check
-
Tracking
If your item was sent using a tracked service you can track it to check the status. -
Card received
Check if a notification card is in your letterbox or under your door – your item may have been delivered to the Post Office. -
Accepted on your behalf
Check if someone else at home or work accepted or signed for the item on your behalf. If you live or work in a large building, check with building management or the mailroom to see if they have it.
SHIPPING TO OVER 4 COUNTRIES.
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
LOST/MISSING PACKAGES
Stella and Tuffy are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
|
Location |
*Estimated Shipping Time |
|
Australia, New Zealand |
3-6 Business days( 1-3 Days Express) |
|
Canada |
9-15 Business days(Express 6-10 Days) |
|
United States |
9-15 Business days(Express 6-10 Days) |
|
|
Max delivery time – 10 business days for Australia.
*This doesn’t include our 1-2 day processing time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out. hello@stellatuffy.com.au
Shipping & Delivery
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping over $99+ from our warehouses in South Australia.
Free Local Delivery and Pickup Available. Newton 5074 SA.
- Express dispatch
- 100% Australian Stock.
- Free Express Delivery Upgrade for Order $99+
-
SHIPPING PROCESS
From the time your order is placed, it will take 1-3 business days to process your order, regardless of the shipping option selected at checkout.
-
We ship Monday through Friday, excluding weekends and holidays. We typically DO NOT ship orders the same day. Please allow up to 3 business days for orders to process
Ex: (If you order on Monday, your order should ship out on Tuesday, Wednesday, or Thursday).
You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open.
Still waiting?
Most late parcels arrive within 5 business days of their expected delivery date. Please be aware that some parcels may be delayed by COVID-19 disruptions.
If the delivery is taking much longer than we expected, there are a few things worth checking before we begin an investigation.
Things to check
-
Tracking
If your item was sent using a tracked service you can track it to check the status. -
Card received
Check if a notification card is in your letterbox or under your door – your item may have been delivered to the Post Office. -
Accepted on your behalf
Check if someone else at home or work accepted or signed for the item on your behalf. If you live or work in a large building, check with building management or the mailroom to see if they have it.
SHIPPING TO OVER 4 COUNTRIES.
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
LOST/MISSING PACKAGES
Stella and Tuffy are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
|
Location |
*Estimated Shipping Time |
|
Australia, New Zealand |
3-6 Business days( 1-3 Days Express) |
|
Canada |
9-15 Business days(Express 6-10 Days) |
|
United States |
9-15 Business days(Express 6-10 Days) |
|
|
Max delivery time – 10 business days for Australia.
*This doesn’t include our 1-2 day processing time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out. hello@stellatuffy.com.au