Privacy Policy

Privacy policy:

We know privacy is important to you – it is to us too. That’s why we’re committed to maintaining your trust by protecting your privacy, keeping you informed about how we handle your personal information and keeping your personal information safe and secure. This Privacy Statement applies to Stella and Tuffy and ADL Creative PTY LTD.

Stella and Tuffy is compliant with The General Data Protection Regulation

 (GDPR) (EU) 2016/679.

It means that we are open about our methods of tracking and use of the visitors’ personal data, and you can freely check what exactly we’re doing to it.

At www.stellatuffy.com.au, we collect:

  • Your name and surname
  • Your email address
  • Your physical address
  • Your phone number
  • The data about the browser and device you use to view the store
  • The way you navigate the store

We gather your contact details because they are necessary to accept and process your orders, and to make sure you’ve got your packages.

We use this information for delivery and to contact you or reach customers like you about our other products and services, either directly, such as via email or mail, or via other channels, including social media platforms and websites. Sometimes, you might tick a box to let us know you would like to receive marketing, and sometimes we might gather from your interactions and relationship with us, that you would like to hear about our other products and services. You can always opt out of marketing by following the instructions on the message, email or letter you receive or by reaching out to our customer services team on the contact details below

We gather the details of your technical equipment and on-site behavior in order to make our store more user-friendly, and to personalize our store services for you (for example, to automatically switch the store to the mobile version.)

Our store works with outer companies that help us provide the best service for you, and these third parties also use some of the personal details you’re leaving. We limit the data they can access to only what is necessary for them to perform their obligations.

  • Payment services use your credit card number, your name and surname to verify and process your payments for our products
  • Our manufacturers and stock keepers use the data of your order contents to assemble the necessary package for you
  • Postal services use your first name, last name, and physical address to arrange the product delivery for you
  • Mass mailing services use your email address to send you emails (if you have subscribed for them)

If you keep browsing our webstore after reading this Privacy Policy, you give us the consent to use your personal details for the purposes explained above.

If you don’t agree to these terms, please leave the website or

You can email us hello@stellatuffy.com.au and ask:

  • To receive the copy of your personal details we have collected
  • To delete your personal details from our system
  • To withdraw your consent (if you previously agreed to provide us with the data, but then changed your mind)

We are doing our best to guarantee the security of your personal details while keeping and using them.

Thank you for your cooperation!

Email: hello@stellatuffy.com.au

Tel: +61 410 633 701

PO Box 3101, Newton, Adelaide, 5074, South Australia

We may update this Privacy Statement from time to time. The version you are reading now was updated in November 2021.

Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping over $49+ from our warehouses in South Australia. 

Free Local Delivery and Pickup Available. Newton 5074 SA.

  • Express dispatch 
  • 100% Australian Stock.
  • Free Express Delivery Upgrade  for Order $99+

  • SHIPPING PROCESS

    From the time your order is placed, it will take 1-3 business days to process your order, regardless of the shipping option selected at checkout.

  • We ship Monday through Friday, excluding weekends and holidays. We typically DO NOT ship orders the same day. Please allow up to 3 business days for orders to process

    Ex: (If you order on Monday, your order should ship out on Tuesday, Wednesday, or Thursday).

    You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.

    Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open.

Still waiting?

Most late parcels arrive within 5 business days of their expected delivery date. Please be aware that some parcels may be delayed by COVID-19 disruptions.

If the delivery is taking much longer than we expected, there are a few things worth checking before we begin an investigation.

Things to check

  • Tracking
    If your item was sent using a tracked service you can track it to check the status.
  • Card received
    Check if a notification card is in your letterbox or under your door – your item may have been delivered to the Post Office.
  • Accepted on your behalf
    Check if someone else at home or work accepted or signed for the item on your behalf. If you live or work in a large building, check with building management or the mailroom to see if they have it.

 

SHIPPING TO OVER 4 COUNTRIES.

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Stella and Tuffy are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

Australia, New Zealand

3-6 Business days( 1-3 Days Express)

Canada

9-15 Business days(Express 6-10 Days)

United States

9-15 Business days(Express 6-10 Days)

 

Max delivery time – 10 business days for Australia.

*This doesn’t include our 1-2 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out. hello@stellatuffy.com.au